| Troubleshooting
The most common problem encountered with your QuickMeasure digitizer system is a non-responsive digitizer. There are typically two reasons why the digitizer will not respond.
Cannot find Wintab32.dll
If you are installing QuickMeasure for the first time or you are installing QuickMeasure on a new computer you may encounter the error "Cannot find wintab32.dll" (QuickMeasure ver. 2.0-2.3). This means that the wintab or TabletWorks driver for your digitizer has not been installed on this machine.
1. If it has been some time since you have purchased your digitizer, we
recommend going to the manufacturers website to download the latest driver for your particular digitizer. If you are using a GTCO/Calcomp
digitizer, the current link for the GTCO/Calcomp
TabletWorks driver can be found at the link listed
above. Once you have downloaded and installed the driver, your digitizer pen/cursor should act like a mouse when held close to the digitizer at the Windows desktop. Installing the wintab or TabletWorks driver will eliminate the "Cannot find wintab32.dll" message.
If you still encounter problems, go to the
www.tallysystemsonline.com website for more
information.
Non-responsive Digitizer
You have been using QuickMeasure for some time, in fact recently, and it has worked fine but the digitizer in not responding. 1. This is typically caused by the digitizer being "locked up". To resolve this, exit out of both Microsoft Excel and QuickMeasure. At the top of the GTCO Roll Up
II you will find two phone jacks and a black AC Adapter plug. Unplug the black AC Adapter plug and the middle phone jack
(not the pen) at the top of the digitizer. Then, plug the black AC Adapter plug in first, then the phone jack in second. You should hear several beeps. Go back into QuickMeasure and the digitizer should be working fine.
If this is a Roll Up III try unplugging the USB
cable at the top of the digitizer. Re-plug the
USB cable and then try again. If you still do
not get a response try re-booting the computer.
2. On the GTCO Super L Board you will need to exit QuickMeasure then hit the Reset button
or the On and Off switch found on the digitizer controller box on the back of the digitizer board.
If you still do not get a response, try re-booting
the computer.
3. If none of these suggestions resolve the
problem you can find more detailed instructions at
www.tallysystemsonline.com or you can call the
digitizer manufacturer.
Sentinel Key Problems
Each time the QuickMeasure software launches it check for the Sentinel Super Pro key which should be attached to either the parallel/printer port of your computer or to one of the USB port. If the key is not attached, exit QuickMeasure and attach the
Sentinel software licensing key. If QuickMeasure recognizes the
licensing key, the Template Orientation and Test Digitizer options under the Options menu in QuickMeasure will be active and not grayed out. If the options are grayed out and the key is attached, follow these steps. 1. Exit QuickMeasure.
2. Go to the Sentinel Protection Installer link above and download the latest
driver.
6. If you are using the Sentinel USB key, remove the key from the USB drive. If you are using the
older Sentinel parallel key leave it attached to the
printer port.
7. Open the download and run "Sentinel Protection Installer 7.4.2.exe". All of the responses are the default responses.
8. Reboot the computer after the driver has been installed then re-connect the purple USB key.
More information can be found at
www.tallysystemsonline.com.
Tally Systems Online.
You can find more detailed support on our new website Tally Systems Online. The website contains a full Help section with detailed step by step instructions on each of our products. The site also includes a Frequently Asked Questions section that may answer common questions you may have regarding your Tally Systems product.
Tally Systems Online Website:
www.tallysystemsonline.com
If you are unable to resolve the issues using the
information above or from the Tally Systems Online
website give us a call or e-mail us and we will assist you.
e-mail support: support@tallysystem.com
phone support: (858)271-8346 |